We work hard to ensure the pictures and descriptions on our website are as accurate as possible. We understand that sometimes there can be small variations between the screens you are viewing on, or our print material may give a different impression of the product itself. If you're not happy with an item you've received from us, and wish to return or exchange it, we would like to make the return process as easy as possible for you.
Please note that a restocking fee of 10% of the item value will apply for change of mind returns. This fee will be waived if you choose to purchase an alternative item that is of the same or greater value.
For change of mind returns,
Change of mind returns will need to be initiated by contacting us, within 30 days of receiving the item/s.
You will need to organise and cover the costs of freight back to Furtex.
Item/s need to be in the same original condition and packaged securely as they were when they were received.
All returns must be returned with a Return Authority (RA) reference, which will be provided by our team prior to returning. Without this reference, we cannot guarantee your return will be accepted.